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Product Led Growth onboarding strategy across IBM's Software org
Creating onboarding guidance, turning best practices into Carbon patterns, and helping 39+ product teams ship faster with consistent, data-backed experiences.
Modernization of IBM
Content Services (Legacy to SaaS)
Led the design for a simpler admin experience, aligning a diverse team through Enterprise Design Thinking, and delivering within one year for a complex legacy product.
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© 2026 SUSANA CHINCHILLA
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